Dynamics 365 for Retail
Microsoft Dynamics 365 for Retail enables companies to segment customer data, to deliver precision-targeted campaigns and customer service to maximize their ROI. With custom integrations from DynamicsQ, retailers gain a deeper understanding of their audience which enables more effective marketing campaigns that drive customer loyalty and lifetime value. Gain social insight with Microsoft Dynamics 365.
- Dynamic marketing lists, ensuring that campaigns always include the right customers
- Real-time reporting and dashboards accessible across the entire organization
- 360 degree view of each customer. View each customer’s full history instantly
- Seamless integration with existing back office systems and Microsoft Office Outlook
- Integrated customer service ticketing and complaints management
- Microsoft Social Listening enables you to monitor social conversations about your business, brands and competitors, and take actions based on the insights you gain.
- Identify real-time customer issues and trends on social media
- Evaluate brand sentiment and gain competitor intelligence
- Analyze the real-time social media impact of a campaign